380 Lygon St Carlton
Call us on: 9347 5331
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FAQ's

Search Help/FAQs

Frequently Asked Questions

Sessions

Why are film sessions only listed until Wednesday?

How long do film seasons last?

Do you have Cry Baby sessions?

Online and Mobile tickets

I didn't print out my online tickets. How can I retrieve them?

How do I present tickets on my smart phone?

When can I book tickets online?

How do I purchase tickets online?

Can I refund my ticket?

Employment

I love film and want to work at Nova. How do I do it?

Gift Vouchers

I have received my online voucher but I cannot see the barcode.

My gift voucher has been lost or stolen.

I have not received my online voucher.

How do I book online using my gift voucher?

Privilege Club Membership

What are the benefits of a Privilege membership?

How do I purchase a Privilege membership?

I've lost my card OR My card has been stolen OR I need to change my card details

Getting to Cinema Nova

Is there parking available?

How do I get to Nova using public transport?

Film ratings

What do they mean?

How can I get more information on why a film has received a particular classification rating?

Tickets and pricing

Do you have a discount day?

How much do tickets cost?

Who is included in an industry concession?

Why do sessions end on Wednesdays?

Patrons with disabilities

What access do you have for patrons with disabilities?

Cinema Nova is located in Lygon Court, on 2 separate levels. The Box Office and cinemas 4 & 5 are on the ground floor. The remainder of the cinemas (1-3, 6-15) and the candy bar are upstairs on Level 1, which can be accessed via either one of two lifts (details below). Please follow the signs and a Nova attendant will assist where required. All cinemas have wheelchair access*.

Lygon Court offers 2 elevators: the Safeway lift provides access from the Safeway entrance/car park level to the 1st floor, the Drummond St lift, located at the rear of the court (in the food court), offers access from the lower car park to the ground floor (Drummond St) and the 1st floor, where disabled access is available.

Assistive Listening: All cinemas are fitted with the loop receiver device, which is suitable for people with hearing aids (with a T switch).

* Cinema 3 requires the use of a motorized chair lift for access, rated to carry 220kg (combined weight). Should you wish to query which sessions are in cinema 3, please contact us on 9347 5331 ext 3. Alternately, click on the session of your choice on a film's information page and proceed to the online booking screen. The cinema number for the session can be seen on the left side of the screen under the film's title and session time & date.

Various Other FAQs

Why is there a bird perched over the comments box in the foyer?

Why do the lights come up at the end of a film before the credits end?

How do you decide what films to screen?

How can I find out if a film has subtitles?

How do I screen my film at Cinema Nova?

When does the Box Office open?